Payment / Shipping
OUR KRATOM PRODUCTS ARE SOLD AS A BULK BOTANICAL POWDER AND NOT FOR INGESTION.
This page has payment and shipping information.
It should have everything you need to know.
We have a number of options for payments.
1. OFFSHORE CREDIT CARD PROCESSOR (VISA/MASTERCARD)
* unfortunately our credit card processor is offshore (required for Kratom sales) and some cards get declined.
Calling your bank and asking them to 'lift the international block' generally solves this, but some cards (and many pre-paid cards) just won't get accepted. Sorry, we know this is frustrating.
Our offshore credit card processor takes VISA and MASTERCARD cards.
If you order with this method, there may be an additional 0-10% international transaction fee applied to your grand total.
Your total on your bank statement may not match your grand total at checkout.
After your transaction, you will receive 2 emails (an invoice & a payment confirmation) that will how your Happy Hippo charge will appear on your bank statement.
2. Instant eCheck (10% Off)
If you have personal check you can get 10% off on all your orders.
Just type provide the required information at checkout.
Some banks have security settings that don't allow their customers to pay with a check online. This is pretty rare though.
3. Bitcoin (20% Off)
We can accept Bitcoin and we will give you 20% off for using it. Checkout as normal and select "Bitcoin 20% off" at checkout, you will receive our Bitcoin address on the final checkout screen. For more information, please see -
4. "Other Payment Method & Mobile Check"
IF ALL ELSE FAILS - WE HAVE SOME FINAL OPTIONS THAT WILL WORK
Mobile Check is a nice, safe little method.
Basically, you text us a copy of a personal check (front and back) and we can deposit it. This method may seem weird to you, but we've processed nearly 1,000 orders this way -
The mobile check option is great when all else fails (or you want a method that always works) Once we receive a picture of your check (payable to: Happy Hippo LLC. Take picture of front and back, center the check - show all 4 corners), we can instantly deposit it and get your order into our shipping queue.
SHIPPING INFO AND EXPECTATIONS
We can only ship our products to states where Kratom is unrestricted.
Happy Hippo LLC. (HappyHippoHerbals.com) DOES NOT ship products to states/provinces or countries where the respective products are illegal or prohibited. Please see our list of those regions below.
While there are no exceptions to our policy on this issue, laws/regulations can change and it is the buyer's responsibility to determine if the said products are legal to purchase and possess in their jurisdiction.
Happy Hippo LLC. does not assume ANY liability for any complication in transit and/or failure to observe applicable laws and regulations - the liability and responsibility rests solely with the buyer.
HOW LONG DOES IT TAKE TO GET TO ME?
We try to get all orders out in 24 hours. Express shipping is not necessarily 'overnight shipping'. It may take 1-3 full business days. We can't promise anything other than this is the fastest way to get your order.
We only can ship to residents in the United States where Kratom is legal
This may change once we straighten some things out.
We are able to ship to all 50 states with the exception of Alabama, Arkansas, Indiana, Tennessee, Vermont and Wisconsin.